Over the past three years, Convergence365 has been providing support and service to ECC
churches and conference offices for their technology and communication needs. Over this time,
we have valued the relationship we have built with the Evangelical Covenant Church and are sad
to say that this time is coming to an end. As of December 31st, 2014 Convergence365 will be
restructuring our business, and will no longer be offering our services.
We have been blessed to assist in the technology needs and support ECC organizations for the
time that we have. We are proposing an exit road map for the closure below, and as we come to a
close, we will continue to provide the high level of service that we have become known for. In
other words, we are committed to making this transition as smooth and comfortable as possible.
For services with an underlying vendor, we will transition any clients to work directly with those
vendors. This will include moving billing, service and technical support under these particular
The following services are included in this category:
eMarketing provided by Constant Contact
Organizations can continue to use Constant Contact, but will be moved to
purchasing the service directly from Constant Contact. This will increase the
service by 10% as Convergence365 will no longer be offering the services with a
10% discount over retail.
Video and Web Conferencing provided by Cisco Webex
Organizations can continue to use Webex, but will be moved to paying for the
service directly from Cisco. All current service agreements for Webex will expire
April 1 2015, at which point any organization wishing to continue service will be
transitioned into a separate account and pay Cisco Webex directly.
Phone System and Network Protection provided by Qubit Networks
Clients that are using these services will be transitioned to paying Qubit Networks
directly. These services are already serviced by Qubit Networks, so this transition
will be minimal.
Email and Apps provided by Google Apps
Organizations are already being serviced directly by Google for this service.
Organizations will be transitioned to services provided by Maple City Media.
The following services will require no changes to current operations. Either the service has no
clients, or the clients are already working directly with vendors.
- Online Giving | Event Registration - Clients already work directly with Covenant Giving
- Church Management Platform - Clients already work directly with Logos
- Internet Connectivity - Clients are billed and serviced by local providers
- Discounted Hardware and Software - Clients already work directly with ParagonMicro
- Hosted File Server | Data Backup - No current clients
- Workstation Protection - No current clients
It is our intent to provide the highest level of service through this transition. We are intent on
making this transition as minimally invasive to ministry as possible. We will be working directly
with existing clientele to transition as outlined above, and any new business that presents itself will
be directed to contact vendor providers directly.
Thank you so much for the opportunity to serve your ministries over the last few years. It is our
hope that we helped missional effectiveness during this time, and we hope that moving forward
that your ministries continue to reflect God’s hand in this world.